Refund policy

Returns and refunds

We want you to be happy with your order. If something isn't right, you can return unused items within 30 days of delivery for a refund.

How to return
1. Email hello@supraseal.com with your order number and the item(s) you'd like to return. Please do not send items back without contacting us first.
2. We'll confirm your return and send you the returns address and any instructions.
3. Send the item(s) back using a tracked service. Returns postage is paid by the customer unless the item is faulty or we sent the wrong item.

Condition of returns
Items must be unused, in their original packaging and in a resaleable condition. Tape that has been cut, unrolled or had its release liner removed, and adhesive that has been opened, cannot be returned unless faulty.

Damaged, faulty or incorrect items
Please check your delivery on arrival and tell us within 48 hours if anything is damaged, faulty or incorrect. Email hello@supraseal.com with your order number and photos, and we'll put it right with a replacement or refund at no cost to you.

Refunds
Once we've received and checked your return, we'll email to confirm. Approved refunds are made to your original payment method within 14 days. Original delivery charges are refunded only if the whole order is returned within 14 days of delivery, or if the item was faulty or incorrect.

Trade accounts
Returns on trade and invoice accounts are handled the same way; approved returns are credited to your account.

Your statutory rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Contact
Supraseal Ltd · hello@supraseal.com